1. Overview
ZapNodes wants every customer to feel confident before ordering. This Refund Policy explains when refunds may be approved, when they may be denied, and how to request support for billing issues.
Refund Policy
Refunds With Clear Rules
A professional refund and cancellation policy for ZapNodes hosting services, renewals, and support requests.
Last updated: July 2026
Review Window
Eligible first-time services can be reviewed quickly when support is contacted in time.
Billing Clarity
Non-refundable services, renewals, add-ons, and dedicated resources are clearly explained.
Support First
Technical issues should be reported to support before refund or billing review.
2. Eligible Refund Window
Shared hosting services such as Minecraft hosting, Discord bot hosting, standard web hosting, and selected VPS plans may be eligible for refund review within 24 hours of the first payment, provided the service has not been abused, heavily used, migrated, or customized beyond standard provisioning.
3. Non-Refundable Services
Dedicated servers, custom solutions, domain registrations, licenses, paid add-ons, setup fees, renewal payments, upgrade differences, and services suspended or terminated for policy violations are generally non-refundable.
4. Service Issues
If a technical issue prevents normal service usage, contact support first through Discord or email. We may offer troubleshooting, migration, service credit, replacement resources, or refund review depending on the situation.
5. Cancellation
Customers can cancel future renewals from the billing portal when available or by contacting support. Cancellation stops future billing but does not automatically refund past or active billing periods.
6. Chargebacks
Opening a chargeback or payment dispute without contacting support may lead to immediate service suspension while the dispute is reviewed. Please contact ZapNodes first so we can help resolve the billing issue properly.
7. How to Request a Refund
To request a refund review, contact ZapNodes through Discord, WhatsApp only at +91 96095 50130, or email zapnodesofficial@gmail.com. Include your billing email, service name, order ID if available, and the reason for the request.
8. Processing Time
Approved refunds are usually processed back to the original payment method when possible. Payment provider timing may vary, and ZapNodes is not responsible for delays caused by banks, gateways, or external processors.
Need Help With This Policy?
Contact ZapNodes support if you need clarification, billing help, or account assistance.
Request Refund Review