1. Agreement Scope
These Terms and Conditions apply to all ZapNodes websites, billing portals, hosting plans, support channels, trials, renewals, add-ons, and custom infrastructure services. By using ZapNodes, you agree to follow these terms together with the Terms of Service, Refund Policy, Privacy Policy, Acceptable Use Policy, and Hosting Rules.
2. Account Eligibility
Customers must provide accurate account, billing, and contact information. You are responsible for keeping login details secure, maintaining access to your email, and ensuring that any team member or sub-user follows ZapNodes policies.
3. Orders and Provisioning
Most shared services are provisioned automatically after payment verification. VPS, dedicated, custom, high-risk, or limited-stock services may require manual review, identity checks, fraud screening, or additional setup time before delivery.
4. Pricing and Renewals
Prices, discounts, taxes, gateway fees, and renewal terms may vary by product, location, and billing cycle. Promotional offers may apply only to the first invoice unless clearly stated. Customers are responsible for cancelling services before renewal if they no longer want them.
5. Service Changes
ZapNodes may upgrade, migrate, replace, suspend, or retire services when required for security, abuse handling, network stability, hardware maintenance, upstream provider changes, or product improvements. We will try to minimize disruption whenever possible.
6. Support Boundaries
Support covers ZapNodes infrastructure, panel access, service provisioning, billing, and reasonable hosting-related troubleshooting. We may not provide full development, plugin debugging, custom software repair, third-party code fixes, or administration of unmanaged customer applications.
7. Customer Content
Customers remain responsible for all files, worlds, databases, backups, bots, websites, mods, plugins, scripts, and user-generated content hosted on their services. You must ensure your content is lawful, licensed, secure, and compliant with platform rules.
8. Suspension and Termination
ZapNodes may suspend or terminate services for non-payment, abuse reports, excessive resource impact, fraud risk, policy violations, chargebacks, illegal content, threats to network stability, or failure to cooperate with support investigations.
9. Legal Compliance
Customers must comply with applicable local, national, and international laws. ZapNodes may cooperate with valid legal requests, payment processor requirements, security investigations, or upstream provider obligations when required.
10. Policy Updates
ZapNodes may update these Terms and Conditions as products, legal requirements, security practices, or business operations change. Continued use of ZapNodes after updates means you accept the revised terms.